Fenote Training Academy
Fenote Training Academy
Refunds will not be issued after 24 hours of the payment or starting the online portion of the training. Fenote Training Academy reserves the right to cancel classes due to natural disasters, extreme weather conditions, MTA suspension, building shutdowns, or other uncontrollable causes without the possibility of a refund. In such cases, rescheduling without penalty or holding credit without expiration is allowed.
To reschedule, contact us at admin@fenotetrainingacademy.com, providing proof of attempted communication. Rescheduling is allowed once per course within 90 days of the original class date. You may only reschedule once for each course you registered for. The rescheduled class must take place within 30 days of the original class date.
72 hours in advance or more: No fee; one reschedules permitted. 24-48 hours before the course: 24-48 hours before the day of the course: If you contact us within 24 hours to 48 hours before the start time of your class, an additional 10% fee will apply for all classes. 24 hours or less: Rescheduling not allowed; considered a NO SHOW (refer to NO SHOW policy). Rescheduling more than once is not permitted, except for extreme weather conditions resulting in MTA or DOE suspensions. If you wish to reschedule the course for a second time, and if the administrative team considers and approves your reason for an extension, you will be required to pay 10% of the price.
You will be considered a NO SHOW if you do not attend class and fail to notify us at least 24 hours in advance. No refunds or credits will be issued, and you'll need to pay and reschedule the class.
You will be considered a NO SHOW if you do not attend class and fail to notify us at least 24 hours in advance. No refunds or credits will be issued, and you'll need to pay and reschedule the class.
Blended Courses (Half in-person / half online) REQUIRES every student to take an online course BEFORE the scheduled class date. If you fail to do the online part, you will not be allowed to sit for the skills session and will NOT receive a refund or be allowed to reschedule.
To replace a certification card, contact admin@fenotetrainingacademy.com. You are responsible for the correct spelling of your own name when you register for a course. If you misspelled your name, you would have to pay the replacement card fee in order to obtain another card.
Accepted: Zelle, ACH, Electronic Check, Visa, MasterCard, Discover, American Express.
If a charge is placed in dispute by you (or the cardholder if it is not your credit card) because you (or the cardholder) do not recognize/recall this charge, you will be responsible for a processing fee of $25.00 in addition to the original charges.
Your privacy is very important to us. Any information we gathered from you will only be used within Fenote Training Academy or companies Fenote Training Academy is associated with. We do not store any credit card and payment information. The only information stored will be your name, mailing/ billing address, phone number, and email. Your information will never be sold to outside vendors. Only our partners (e.g. squareup.com, mail carriers) have access to your information in order to complete your transaction.
Fenote Training Academy or companies Fenote Training Academy is associated with is not responsible for any injuries during the duration of the course, including the skills practice. If any part of the course will interfere and/or affect a medical condition that you have, you will alert the instructor to avoid possible injury. Instructors are not responsible for any injury, loss, or damage of any kind sustained by any person before, during and/or after the class, including injury, loss or damage which might be caused by the negligence of Fenote Training Academy or companies Fenote Training Academy is associated with and/or instructors that Fenote Training Academy or companies Fenote Training Academy is associated with supplies either as an employee and/or a sub-contractor